Privacy Policy

1. Introduction

KoiKoi Silver Culture (“KoiKoi”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit koikoisilver.com or make a purchase from our store.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address when you create an account or place an order.
• Payment Information: Payment details are processed securely through Stripe or Midtrans. We do not store your full credit card number on our servers.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools.
• Communications: Messages you send us through our contact form or email correspondence.

3. How We Use Your Information

Your information is used to:

• Process and fulfill your orders, including shipping and payment processing.
• Communicate with you about your orders, inquiries, and customer support requests.
• Improve our website, products, and services based on usage patterns.
• Send promotional communications if you have opted in (you may unsubscribe at any time).
• Prevent fraud and ensure the security of our platform.

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website, such as the shopping cart.

5. Third-Party Services

We share your information with trusted third-party services only as necessary to operate our business:

• Payment Processors: Stripe and Midtrans for secure transaction processing.
• Shipping Partners: Courier services to deliver your orders.
• Analytics: Tools to understand how visitors use our website.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at info@koikoisilver.com.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Indonesia where our workshop and servers are located. We take appropriate measures to ensure your data is protected in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact

For privacy-related questions or requests, contact us at info@koikoisilver.com.