Privacy Policy

1. Introduction

KoiKoi Silver Culture (“KoiKoi”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit koikoisilverculture.com or make a purchase from our store.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address when you create an account or place an order.
• Payment Information: Payment details are processed securely through Midtrans or PayPal. We do not store your full credit card number on our servers.
• Usage Data: Standard server logs recorded when you use our website, including IP address, browser type, and the pages requested. We also collect first-party, anonymous usage statistics and error reports, described in section 4.
• Communications: Messages you send us through our contact form or email correspondence.

3. How We Use Your Information

Your information is used to:

• Process and fulfill your orders, including shipping and payment processing.
• Communicate with you about your orders, inquiries, and customer support requests.
• Improve our website, products, and services based on usage patterns.
• Detect and fix technical problems, such as pages or payment steps that fail to load.
• Send promotional communications if you have opted in (you may unsubscribe at any time).
• Prevent fraud and ensure the security of our platform.

4. Usage Statistics, Error Reports and Browser Storage

To understand how the site is used and to notice quickly when something breaks, our website sends anonymous usage statistics and error reports directly to our own servers. We do not use cookies for this, and we do not use Google Analytics, advertising pixels, or any other third-party analytics or tracking service.

This information includes:

• Pages and actions: the pages you visit, the website that referred you, campaign tags in the link you followed (such as utm_source), and shop actions such as viewing a product, adding it to your cart, starting checkout, and whether a payment succeeded or failed.
• Device information: your browser and device type as reported by your browser (the user agent).
• IP address: recorded by our servers and used only for security and abuse prevention, for example to block automated spam.
• Error reports: technical details when a page or payment step fails, such as the error message, the page address, and the step where it happened. Error reports do not include the contents of forms you fill in.
• Anonymous identifiers: two random identifiers stored in your browser (one for the current visit, one that lets us count returning visitors). They are not linked to your name, email address, or account.

We also store a small amount of data directly in your browser to keep the site working: your shopping cart, your display preferences, and your login session. None of this browser data is used for advertising or cross-site tracking, and we do not sell or share usage statistics or error reports with anyone. Usage statistics are kept for 180 days and error reports for 90 days, after which they are deleted. You can clear browser storage at any time through your browser settings, though doing so will empty your cart and sign you out.

5. Third-Party Services

We share your information with trusted third-party services only as necessary to operate our business:

• Payment Processors: Midtrans and PayPal for secure transaction processing.
• Shipping Partners: Courier services to deliver your orders.
• Communication Providers: Email and WhatsApp services used to send order confirmations and verification codes.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Anonymous usage statistics are retained for 180 days and error reports for 90 days. You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at koikoi88mkd@gmail.com.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Indonesia where our workshop and servers are located. We take appropriate measures to ensure your data is protected in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact

For privacy-related questions or requests, contact us at koikoi88mkd@gmail.com.